Return & Refund Policy

Hart & Summit — Alberta, Canada

Hart & Summit provides custom website design and development services. Because our services are delivered digitally and involve work customized to each client, cancellations and refunds are handled according to the terms below.

Payment Terms

Full payment (100% of the selected website package price) is required upfront before any design or development work begins.

Work will commence once payment has been successfully received and the necessary project information has been provided by the client.

Any additional services or work outside the agreed package scope will be quoted separately and require client approval before additional charges are incurred.

Cancellations and Refunds

Clients may request cancellation by emailing hartandsummit@icloud.com.

If a project is cancelled before work begins, the deposit will be refunded.

If work has already begun, Hart & Summit will assess the work completed and any agreed, non-recoverable project expenses. Any refund will be calculated accordingly, with an explanation provided to the client.

If Hart & Summit cannot deliver the agreed services, an appropriate refund or other remedy will be offered.

Revisions and Project Concerns

Clients should contact Hart & Summit if a delivered website does not meet the agreed project scope. We will review the concern and work toward an appropriate resolution, including applicable revisions or corrections.

Refund Requests

Email hartandsummit@icloud.com with your name, order number, and reason for requesting a refund.

Approved refunds will generally be issued to the original payment method, subject to payment provider processing times.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.